Terms and Conditions

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The use of this site is regulated by the policies, terms and conditions set forth below, please review them thoroughly. Your use this site indicates your acceptance of these conditions. Your positioning of an order suggests your acceptance of these conditions. Your submittal of any order to mood-direct.co.uk suggests approval of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any kind of order, whether or not such terms or problems are authorized by mood-direct.co.uk books the right to make changes to this site and also these terms and conditions any time.

Copyright and Trademark Notice

All products appearing on this site, including the message, site style, logos, graphics, symbols, as well as images, along with the option, assembly and also arrangement thereof, are the sole building of ood-direct.co.uk, Copyright © 2020, ALL CIVIL LIBERTIES SCHEDULED. All sound and video clips are accredited by, or are the single residential property ofmood-direct.co.uk or their particular content service providers. All software program utilized on the website is licensed by, or is the single building of, mood-direct,co,uk or those suppliers supplying the software. You might use the content of this website just for the objective of shopping on this site or positioning an order on this site and for no other objective. No products from this site may be replicated, replicated, modified, republished, posted, published, transmitted, or distributed in any type or whatsoever without the previous written consent of mood-direct.co.uk. All legal rights not expressly given herein are reserved. Any kind of unauthorized use of the materials showing up on this site may break copyright, hallmark and other suitable legislations as well as can lead to criminal or civil penalties.

Disclaimer and also Restriction of Liability regarding Products Sold

Every one of products offered via mood-direct.co.ukare not guaranteed versus flaws and all defects should be managed through the manufacturer. Returns and exchanges that are permitted on an instance by situation basis go through the list below problems. Goods has to be factory sealed to get a refund. Delivering charges are not refundable. We do not spend for shipping on returns. Malfunctioning uniqueness items can only be changed with an additional of the same item, no replacements will be made as well as no refunds will be issued. Non-defective uniqueness may not be returned for any type of factor. Except as expressly mentioned here, mood-direct.co.uk makes no depictions or guarantees, either express or suggested, of any type of kind with respect to items sold on any kind of mood-direct.co.uk internet site. Other than as specifically stated here, mood-direct.co.uk specifically disclaims all service warranties, share or implied, of any type of kind relative to items sold on this website, consisting of however not restricted to, merchantability and also fitness for a specific purpose. You agree that the single as well as exclusive maximum obligation to mood-drect.co.uk occurring from any item sold on any one of its internet sites shall be the price of the product gotten. In no occasion shall mood-direct.co.uk, its directors, police officers, workers or various other reps be accountable for unique, indirect, consequential, or compensatory damages associated with any kind of item marketed.


In the event a product is provided at a wrong rate or with inaccurate details due to mistake or error in rates or item info received from our suppliers, mood-direct.co.uk shall have the right to refuse or terminate any type of orders placed for item noted at the incorrect cost. mood-direct.co.uk shall have the right to refuse or terminate any kind of such orders whether or not the order has actually been verified as well as your credit card billed. If your charge card has already been billed for the purchase and your order is canceled, MarriedDance.com will right away provide a credit history to your bank card account in the quantity of the fee.

1.1 Welcome to our site (mood-direct.co.uk) (the "Web site" or the "website").

1.2 These terms relate to customer clients only and also not to service customers. For the objectives of these terms, a "consumer" is a private substituting objectives which are entirely or primarily outside that individual's trade, business, craft or occupation. If you are a service client, our Terms & Conditions for Business Clients will relate to you.

1.3 These terms and conditions (along with our Web site Terms of Use, our Privacy Policy, our Cost Comparison Terms as well as our Advertising Terms) tell you the lawful terms and conditions on which we supply any one of the products provided on our Internet site (" Products") to you. These conditions put on any kind of contract between us for the sale of Products to you from our Web Site (" Agreement"). Please read these conditions carefully, and also make sure that you comprehend them, before getting any type of Products from our site as they will certainly be binding on you. You must understand that by getting any one of our Products, you accept be bound by these conditions.

1.4 If you find yourself not able to consent to these terms and conditions please do not use our getting solution and also we ask that you do not continue to purchase any type of Products provided on the website.

1.5 You will be required to confirm that you approve these terms when you register with our website and when you get any Products from us. If you contradict these conditions, you will certainly not have the ability to buy any type of Products from our website.


The Site is operated by Home and office retail group ltd (" we"). We are signed up in England and also Wales under company number 127226655 and with our registered office at System


Our website is only planned for usage by individuals that need shipment on the UK Landmass, Northern Ireland and the Island of Wight. We do decline orders for shipment outside those places. Unfortunately that implies we can decline orders for delivery to the Scottish Islands, the Isle of Male, the Network Islands or the Scilly Isles.


By putting an order through our site, you require that:.

4.1 You are lawfully efficient in becoming part of binding contracts; and.

4.2 You go to least 18 years old.


5.1 Before an order is placed you will certainly be provided an opportunity to verify and also remedy the Products consisted of in your order. After placing an order via the Internet site, you will get an e-mail from us acknowledging that we have actually obtained your order. This recognition is for your information as well as benefit only and also this does not mean that your order has actually been approved. Your order makes up a deal to us to acquire a Product. All orders are subject to acceptance by us, as well as if we approve your order (or part of your order) we will indicate our acceptance to you by sending you an e-mail verifying that we have dispatched your order (or part of it) (the "Order Acceptance") and also having a BARREL billing in regard of the Products sent off. The Agreement between us will be developed when we send you the Order Acceptance, whether or not you get such e-mail.

5.2 The Agreement will associate just to those Products validated as dispatched in the Order Approval. We will not be obliged to provide any other Products which might have become part of your order till the dispatch of such Products has actually been verified in a different Order Approval.

5.3 These terms and conditions apply to the Contract to the exemption of any other terms that you look for to impose or include, or which are indicated by profession, personalized, technique or course of dealing.

5.4 If we are unable to provide you with an Item, for instance because that Item is not in supply or is no longer offered or because we can not fulfill your asked for distribution date, we will certainly educate you of this by e-mail and we will certainly not refine your order. If you have currently spent for the Item, we will reimburse you the full amount including any type of shipment sets you back billed asap. We might also be unable to supply you with an Item if we uncover a prices error on our Site; please see conditions 8.4 and 8.5 for further information about what happens in these situations.


6.1 We will certainly supply the Products to the location set out in your order (" Delivery Area"). Shipment shall be completed once we deliver the Products to the Shipment Location and also the Products will be your responsibility from that time.

6.2 Your order will certainly be satisfied by the shipment day laid out in the Order Approval or, if no distribution date is specified, after that within one month of the Order Acceptance. We can decline any type of ask for specific delivery days as well as times and you recognize that we may supply your order any time between the hrs of 9.00 a.m. and 6.00 p.m. on functioning days just. Please see the pertinent Product web page on our Internet site for estimated shipment dates.

6.3 Sometimes our distribution to you may be impacted by an Occasion Outdoors Our Control (as specified in condition 14). See condition 14 for our duties when this occurs. We shall not be reliant you for any hold-up in distribution that is triggered by your failing to offer us with appropriate delivery guidelines or any other instructions that pertain to the supply of the Products.

6.4 We just provide to the UK Landmass, Northern Ireland and also the Island of Wight. Regrettably we can not provide to the Scottish Islands, the Island of Male, the Network Islands or the Isles of Scilly.

6.5 We do not supply to PO Box addresses.

6.6 If for any type of reason we are incapable to supply your order (or any kind of part of it) within the duration specified in our Order Acceptance (or if no period is defined after that within one month of the day of the Order Approval), after that we will contact you and also you may choose to terminate the Agreement and also get a complete reimbursement. In these situations, a full refund shall represent your sole treatment and also our single liability to you in connection with the non-delivery of the Products. If you select to cancel the Contract for non-delivery under this problem 6.6, you may do so for just several of the Products or all of them, unless splitting them up would significantly lower their value. If any kind of Products have actually been delivered to you under the Contract, and you desire to terminate the Contract in its whole, you will certainly have to enable us to accumulate the supplied Products from you (at our cost). After you terminate the Contract (and we have gathered from you any type of Products currently provided under the cancelled Contract), we will certainly refund any type of sums you have paid to us for the cancelled Products and their delivery. Any refund due to you will be processed within 30 days of the date of your cancellation.

6.7 All deliveries must be signed for. If we are unable to obtain a signature at the time of delivery, we will leave you a note that the Products have been returned to us, in which case please contact us to rearrange delivery. In these circumstances, we shall not be liable to you for any loss you may suffer as a result of such non-delivery.

6.8 The delivery charges applicable to the Products are set out on the relevant Product page on our Website. Delivery is generally free for orders over ₤ 40 (excluding VAT) and ₤ 4.95 for orders under ₤ 40 (excluding VAT). However, in some circumstances (for example because the delivery address is particularly remote, or where the Product ordered is a safe or furniture and access is difficult) a higher delivery charge may be applicable. We will usually inform you of the delivery charges at the time of your order but, if these can not reasonably be calculated in advance, we will notify you of the delivery charges by email afterwards and give you an opportunity to confirm whether or not you want to proceed with your order.

6.9 Please note that our couriers are only insured to deliver to the ground floor of buildings. You will be responsible for arranging transportation of the Products to levels above the ground floor, so please bear this in mind if you are ordering large or heavy items , it is your responsibility to ensure that there is sufficient access to the Delivery Location (for example, sufficient door widths) to enable delivery of the Product. Please inform us of any access issues at the time you place the order.

6.10 If we are not able to deliver the whole of the order at one time due to operational reasons or shortage of stock, we will deliver the order in instalments. We will not charge you extra delivery costs for this.


The Products will be your responsibility from the time of delivery. Ownership will pass to you when we receive payment in full (including all delivery charges) for the Products ordered.


8.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

8.2 These prices exclude VAT and delivery costs, which will be added to the total amount due.

8.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Acceptance.

8.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. If, within a reasonable time after you placed your order, we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you by email.

8.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Acceptance, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

8.6 Settlement for all Products should be by credit card, debit card, Paypal, bank transfer, cheque, credit report note or vouchers. We accept card settlements with Mastercard, Debit Mastercard, Maestro, Visa, Visa Debit, Visa Electron as well as Amex. We will certainly not charge your credit or debit card up until we dispatch your order. Paypal payments will be taken at the time you position your order, but the processing of your payment will certainly not comprise our approval of your order, which will certainly occur as laid out in condition 5.

8.7 The "RRPs" that show up on the site represent the supplier's recommended asking price and also are not a sign of the prevailing asking price at any type of provided time or in any offered location.


9.1 As a consumer, you have the lawful right under the Consumer Agreements (Details, Termination as well as Surcharges) Rules 2013 (" Laws") to cancel the Contract at any time as much as the date 14 days after the day on which you have received the Products (" Termination Duration"), based on specific exceptions listed in problems 9.6 as well as 9.7 below. This suggests that throughout the Termination Duration if you change your mind or decide for any other factor that you do not wish to obtain or keep the Products, you can alert us of your decision to cancel the Agreement as well as obtain a refund. For instance, if the Agreement is based on 1 January (i.e. the date we sent you the Order Approval) as well as you get the Products on 5 January, you may terminate the Contract at any time between 1 January and also the end of the day on 19 January.

9.2 To terminate the Contract under the Laws, you need to allow us learn about your decision to terminate. The quickest as well as most convenient method to do this is to contact us using our internet site, or by telephone. You can also contact us by article using the get in touch with information set out in problem 12 listed below. If writing to us, please consist of information of the Contract (such as the Products ordered, the purchase rate as well as the day of the order) to aid us determine it. If you send your termination notice by means of our web site or by message, then the termination works from the day that you sent out the query or published the letter. For example, notification will be in time as long as the notification remains in the last post on the last day of the Termination Duration or emailed to us prior to midnight on that day. If you send your termination notice using our internet site or by message, we will certainly email you to validate invoice as well as offer a returns number to consist of with the Product.

9.3 If you terminate the Agreement under the Rules, we will refund the rate you paid for the Products as well as any shipment charges and also will arrange for carrier collection of the Products at our price. Nevertheless, please note that we are allowed by law to minimize your reimbursement to show any reduction in the worth of the Products, if this has actually been triggered by your handling them in such a way which would not be allowed in a shop. If we reimburse you the price paid before we are able to inspect the Products and also later discover you have handled them in an unacceptable way, you should pay us an ideal quantity.

9.4 Refunds for terminations under the Rules will be completed immediately yet anyway within 2 week after the day on which you notified us of your decision to cancel the Agreement.

9.5 Except where the Products are defective or otherwise as explained, your right to terminate the Contract under the Laws does not relate to the following:

9.5.1 Products which have actually been customised or made to your spec including, without restriction, business cards as well as various other customised items of stationery;

9.5.2 Products which are perishable consisting of, without restriction, food, drinks, plants as well as blossoms;

9.5.3 Products liable to deteriorate or expire quickly including, without limitation, secured ink or printer toner cartridges that have actually ended up being unsealed after shipment;

9.5.4 covered Products which are not suitable for return as a result of health care or hygiene reasons (consisting of, without constraint, first aid products, ear plugs and masks/respirators), if such Products end up being unsealed after distribution; and

9.5.5 closed audio/video recordings and also sealed computer software application, if such Products become unsealed after shipment.

9.6 Your right to terminate the Contract under the Regulations additionally does not apply to the supply of digital content not on a concrete medium (consisting of, without limitation, downloadable computer system software) where you ask us to provide such electronic material to you during the Cancellation Period, which you will do at the time of placing your order. You expressly recognize that by putting your order, as well as thus asking for that we provide digital content to you throughout the Cancellation Period, your right to terminate the Agreement will be shed.

9.7 Unless the Products are defective or otherwise as explained (in which situation see problem 9.10), you are not entitled to terminate the Contract under the Regulations after the expiry of the Cancellation Period. However, although we are under no commitment to accept a return after the Termination Duration, we may exercise our discretion to do so, offered that in these conditions you might not get a full credit in respect of the price you paid for the Products and your refund may be by way of a credit history note. Unless the Products are defective or not as defined, no returns will certainly be accepted under any kind of conditions after the expiration of 28 days complying with delivery of the Products to you.

9.8 All refunds will certainly be processed to the settlement technique you utilized to make the original settlement, save that if condition 9.7 applies, you might get a credit score note.

9.9 Along with your termination legal rights under the Regulations, you have a lawful right to decline goods which are defective or not as described. If you wish to return a Product because it is defective or not as explained, you have to contact us within 5 working days of receipt or, if a flaw is not promptly evident, within an affordable time of uncovering the flaw. What is considered a reasonable time will certainly depend on the nature of the Product and also the nature of the flaw and you are strongly encouraged to check all Products right away on invoice. Offered you inform us based on the above timescales, we will call you with a returns number as well as arrange for collection at our price. As soon as we have actually obtained the Products back to our storage facility, we will inspect them and notify you of the outcome of our examination by email within a reasonable time. If the Products are located to be malfunctioning or otherwise as described, we will refund the price of the Products along with any kind of applicable VAT and distribution charges. We will certainly refine the reimbursement as a result of you immediately as well as, in any case, within one month of the day we confirmed to you by means of e-mail that you were qualified to a reimbursement.

9.10 We are under a legal responsibility to provide consumers with Products that remain in consistency with the Contract. As a customer, you have extra lawful rights in connection with goods that are faulty or not as described. These legal rights are not impacted by anything in these conditions. Advice about the lawful civil liberties of consumers is offered from your regional Citizens' Guidance Bureau or Trading Criteria office.

9.11 If you think about there to be a shortage in your order you must contact us within 5 functioning days of distribution, failing which you will be considered to have gotten the Products in the amounts purchased and also will not be qualified to terminate the order. You are consequently highly recommended to check all Products quickly on invoice. Supplied you notify us of the lack within the needed timescale, we will certainly contact you with a returns number as well as schedule collection at our price. We will certainly process the reimbursement as a result of you immediately and, all the same, within thirty day of the day we confirmed to you through email that you were entitled to a refund. Products returned by you under this condition 9.11 will be refunded in full along with any kind of suitable BARREL and shipment fees.


10.1 We call for to you that any Item bought from us with our website is of acceptable quality as well as fairly fit for all the objectives for which products of the kind purchased are frequently provided.

10.2 We only provide the Products for domestic as well as private use. You agree not to utilize the Products for any kind of commercial, service or resale objectives, as well as we have no responsibility to you for any loss of earnings, loss of organization, organization disruption or loss of service opportunity.

10.3 Absolutely nothing in these terms and conditions shall run to limit or limit whatsoever our obligation for:

10.3.1 fatality or accident triggered by our neglect;

10.3.2 faulty items under area 2 of the Customer Protection Act 1987;

10.3.3 scams or fraudulent misrepresentation; or

10.3.4 any kind of issue for which it would certainly be illegal for us to limit or exclude, or attempt to restrict or exclude, our liability.

10.4 We are responsible for loss or damage you suffer that is a foreseeable result of our failure to comply with these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable by you and us. Loss or damage is foreseeable if it is an obvious consequence of our failure to comply with these terms and conditions or if it was contemplated by you and us at the time we entered into the Contract.


11.1 We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy as it includes important terms which apply to you.

11.2 Please be aware that if you fail to make a payment to us by the due date for payment, we reserve the right to instruct third-party debt collection agencies to pursue payment of the debt on our behalf or, at our option, to assign to a third party the right to recover that debt. You acknowledge and accept that in these circumstances we will be required to disclose to such third parties such of your personal information held by us in accordance with our privacy policy as may be reasonably necessary for the purpose of recovering the debt, including without limitation, your name, address, the details of your order, your payment details, correspondence between you and us and any other personal information we hold in relation to you or your order.


12.1 If you wish to cancel your order in accordance with your consumer rights under the Regulations, please see clause 9 above for details of how to do so.

12.2 If we need to contact you or give notice to you, we will do so using the email or postal address you provide to us when placing an order. If the matter is urgent, we may contact you by telephone, if you have given us your telephone number. We may also post notices on our Website from time to time.

12.3 Notice will be deemed received and properly served: (i) immediately, when posted on our Website; or (ii) three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post.

12.4 We will always endeavour to resolve any complaint you may have. However, if we are unable to resolve any dispute which may arise between us, either party is entitled to seek further recourse through the ODR Platform. Operated by the European Commission, the ODR Platform is an online platform providing businesses and customers in the European Union with a forum for resolving online sales disputes without the need to go to court. The dispute resolution services available on the Platform are provided free of charge, although neither you nor we are under any obligation to participate.


13.1 The Contract between you and us is binding on you and us and on any person we might transfer our rights to.

13.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

13.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.


14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an event outside our reasonable control (" Event Outside Our Control").

14.2 An Event Outside Our Control includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

14.2.1 Strikes or lock outs or other industrial action which affect third parties (for example as Royal Mail or other courier or delivery services).

14.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

14.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

14.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

14.2.5 Impossibility of the use of public or private telecommunications networks.

14.2.6 The acts, decrees, legislation, regulations or restrictions of any government.

14.3 Our performance under any Contract is deemed to be suspended for the period that the Event Outside Our Control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Event Outside Our Control to a close or to find a solution by which our obligations under the Contract may be performed despite the Event Outside Our Control.

14.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel, please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you paid, including any delivery charges.


15.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

15.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

15.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with condition 12.


If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms and conditions which will continue to be valid to the fullest extent permitted by law.


17.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

17.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

17.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.


18.1 We have the right to revise and amend these terms and conditions from time to time without your consent.

18.2 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Acceptance (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

18.3 Nothing in this condition 18 restricts or excludes your consumer cancellation rights under condition 9. Advice about the legal rights of consumers is available from your local Citizens' Advice Bureau or Trading Standards office.


Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. This does not affect your legal right as a consumer to bring claims in your local jurisdiction.