What is your returns & refunds policy?

Consumer satisfaction is our priority, we'll refund an item or order if you're not totally satisfied with it, based on our Refunds as well as Returns Plan as thorough listed below.

This plan is additionally described in the Terms for Business Customers or Personal Consumers when you patronize us.

You might select to return a Product for any type of reason offered that:

 You alert us by sending an inquiry online of your need to return the Item within 2 week of invoice and

the Product remains in resalable condition - it needs to still remain in its original unopened packaging unmarked.

If the terms of condition provided above apply then we will certainly contact you with a returns number and we will certainly schedule collection at our cost.

Because of health and wellness factors we're incapable to supply reimbursements on food or beverage items consisting of biscuits, chocolates, coffee and also water.

To return an item, you'll require to contact us within 30 week of getting the thing. If you contact us greater than 30 days after shipment, we might be able to approve the goods back, but not at full credit value.

When the Products are back at our storage facility and also we have had an opportunity to inspect them to check that they remain in resalable problems we will after that refine the reimbursement if you spent for the goods using Paypal or a debit/credit card or a credit note if you have a credit account with us.

The refund/credit will certainly remain in regard of the rate of the Item, this will be asap as well as regardless within 14 days getting the Product in our stockroom. We are incapable to reimburse the initial distribution cost of the returned item.

Get in touch with US

If you 'd like additional info regarding our returns plan, please call our Client Treatment Team on 08458624469 . Our phone lines are open Monday to Friday, 9am-- 5:30 pm.

If you 'd prefer, you can additionally contact us online at any time.

Return address & Trading address

Mood Direct
Home and office retail group Ltd
76 Whitehead close
N18 1UZ