Order Processing & Dispatch

• Processing Time: Orders are processed within 1 working day. Orders placed before 1:30pm (Monday–Friday) are usually dispatched the same day, subject to stock availability.

• Bank Holidays: Orders placed on UK public or bank holidays will be processed on the next working day.

International Delivery

Currently, Mood Direct delivers primarily within the UK. For international delivery enquiries, please contact our customer service team for a bespoke shipping quote.

Discreet Packaging

All orders are sent in plain, unbranded packaging for your privacy. There will be no indication of the contents or our company name on the outside of the parcel.

Order Tracking

Once your order is dispatched, you will receive a confirmation email with your tracking number and a link to track your parcel online.

Missed, Delayed, or Lost Deliveries

• If you have not received your order within 4 working days of dispatch, please contact our customer service team.

• For missed deliveries, the courier may leave a card with instructions for redelivery or collection.

• If your parcel is lost or arrives damaged, notify us within 14 days for a prompt resolution or replacement.

Returns & Refunds

For details on returns, please refer to our Returns Policy or contact our support team.

Contact Us

If you have any questions about delivery charges, timescales, or your order status, please contact our customer service team at [insert contact email] or call [insert phone number].

Mood Direct is dedicated to ensuring your order arrives quickly, safely, and discreetly—every time you shop with us.

Prices and delivery times are subject to change. All charges are displayed at checkout before you complete your purchase.