Shipping and Returns
At Mood Direct, we offer FREE shipping on all orders! We know you want your Mood Direct products as soon as possible, in which case you can opt for our 24hr express shipping! We also offer COD and gift wrapping services. If you would like extra discreet or expedited delivery, please reach out to us and we’ll do our best to
accomodate your request. Once your order has been picked up by our 3rd party delivery partners, you will receive a text/email. You can always track your order using your order number, or reach out to support@Mood Direct.in for more help.
Shipping Timelines
We try to send shipments out as soon as possible. In most cases it takes:
- 24 business hours for order preparation (for prepaid orders)
- 1-3 business days for order delivery to major metro cities
- 5-7 business days for non-metro cities
This may be differ based on your pincode, and can be impacted by external delays. We work with well-reputed delivery partners, so delivery often happens earlier, depending on your location. Metro cities usually take less time, while remote locations may take longer. We do our best to ensure timely delivery of all orders.
Returns Policy
We are fully dedicated to your health, pleasure, and satisfaction. Our products are rigorously tested for quality, and all shipments are carefully inspected prior to shipping. In the unlikely event that you have an issue with your product and perhaps need a replacement or a refund, we’ll do our best to make this happen.
Unfortunately, given the personal nature of our products, we cannot accept the return of items that have been opened, part-consumed, or used.
If you would like to raise a return / refund request:
Please submit a return request within 48 hours of receipt of the package, and be sure to include your Order ID. To verify the condition of the product, we may need you to share images or video. If approved, we will reach out to you to initiate the refund/exchange process. While we are happy to arrange a return/refund, we will ask you to cover all shipping costs (Rs.75 for initial shipment and Rs. 150 for return shipment and processing).